Welcome to our Privacy Policy! We know this isn't the most exciting read, but it's super important. This policy explains how we collect, use, and protect your information when you use The Ping App. We've tried to keep it clear and straightforward — if anything confuses you, feel free to reach out to us!
We want to be absolutely clear: we only collect and use your data with your explicit permission.
We collect two types of data — the stuff you give us and the stuff we get when you use the app — but only after you’ve granted permission.
You choose to share this with us during sign-up or while using the app:
Your phone number (used for account verification)
Your age (to confirm eligibility)
Your name (or nickname — your choice)
Your profile picture
Status updates you create
Friends you add from your contacts (only if you give us access)
We don’t collect anything you don’t explicitly agree to share.
Some data is collected to make the app work smoothly, but only with your device-level permission:
Location Data: The heart of Ping. We show your real-time location to your friends — but only when you’ve allowed us to. You can turn this off at any time or restrict who can see you.
Device Info: Such as your phone model, OS version, and unique device identifiers — used only for performance and diagnostics.
Log Data: Basic info about when and how you use the app (for crash detection and feature improvements).
Cookies & Local Storage: Used to remember settings and analyze usage. No third-party ad cookies.
We only use your data to make the app better — not to sell ads or track you unnecessarily.
To Make the App Work: Location sharing, notifications, friend lists, etc.
To Improve Features: Analytics help us understand what works and what doesn't.
For Safety & Security: Verifying accounts, fighting spam, and detecting misuse.
To Communicate With You: Service messages, support replies, and important updates (never spam).
We never use your data for advertising purposes or sell it to third parties.
We do not sell your personal data.
We may share limited data only in the following scenarios:
With service providers who help us run the app (e.g., cloud hosting, analytics). These partners follow strict data privacy rules.
If legally required, for example by a court order or valid law enforcement request.
With your permission, for features like contact-based friend discovery.
All data is stored securely in encrypted form on trusted cloud infrastructure.
You're in control at all times. Here's what you can do:
Enable or disable location sharing whenever you want
Choose who can see your location: friends, everyone, or no one
Edit or delete your profile information
Delete your account and all associated data
Revoke permissions from your device settings (camera, contacts, location, etc.)
Want your data deleted completely? Just email us at support@thepingapp.com, and we’ll take care of it promptly.
Depending on where you live, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to processing or request data portability
Withdraw consent at any time
File a complaint with your local data protection authority
We honor these rights. Just contact us to get started.
Ping is not intended for children under the age of 13, or under the minimum age in your jurisdiction. If we discover that we’ve collected personal data from a child without parental consent, we will delete it immediately.
We may update this Privacy Policy from time to time. When we do, we’ll update the "Last Updated" date at the top of the page. If the changes are significant, we’ll let you know in the app or via email.
Have questions? Need help? Just want to say hi?
📧 Email: support@thepingapp.com
Thanks for trusting us with your info. Your privacy matters — and we’re serious about keeping it safe.
Polorix Sp. z o.o.
Mazowiecka 11 / 49, 00-052 Warszawa, Polska